We welcome all questions and inquiries.
We are here to provide information and support on all issues related to the rights of children and youth. You can even call us to simply find out how we can help. Our office is open Monday to Friday, 8:30am to 5:00pm EST. We are closed statutory holidays.
We are here to listen, provide information and support. All phone calls are confidential.
Phone: 867-975-5090 in Iqaluit
Toll Free: 1-855-449-8118 anywhere in Canada
We welcome questions and feedback by email. Our email address is firstname.lastname@example.org.
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We welcome in-person visits to our office. Please call or email us beforehand to schedule an appointment.
3rd Floor, Qamutiq Building
PO Box 488 Iqaluit, NU X0A 0H0
If you feel you or a child you know requires emergency assistance, call one of these numbers right away.
We strive to help every person who contacts our office in a welcoming and timely way. However, if you have a concern about our office, staff, or any service we have provided, we want to hear from you.
If you are a client and don’t agree with a decision we’ve made, you have the right to ask our office to review how we’ve handled your case. Below, we’ve outlined the steps available to all our clients when they have a concern about our work.
As a starting point, we always encourage you to try to resolve any concerns you have with the staff member you’ve been working with directly.
If you and the staff member are not able to resolve your concern, you can ask to speak with our Director of Child and Youth Advocacy Services. The Director will provide you with the support needed to ensure your concern is heard and work with you to find a solution.
If you and the Director cannot resolve your concern, the Representative will then work with you directly. The Representative’s review of the matter is the final step in resolving concerns and decisions at this stage are considered final.
Please know that we take all concerns about our office very seriously and we respect your right to voice these with us. You have our commitment that we will do what we can to work with you to resolve your concern. We also encourage you to share any positive experiences you’ve had with our office. Your feedback is valuable to us!
If you are with the media, please contact our Manager of Communications and Public Awareness by phone or email.
Manager of Communications
1-855-449-8118 / 867-975-5090